Questions, answered

Collect used aluminium capsules and return them to a Nespresso boutique or a participating collection point. Recycling bags are available free of charge in boutiques.

Submit a machine service request online, then deliver or ship your machine with the completed details. Diagnostics and repair estimates are provided before paid work begins.

Original machines brew espresso-style coffees with classic capsules. Vertuo uses barcode reading and centrifugation for a wider range of cup sizes, including larger mugs.

No. Capsules are system-specific. Use Original capsules only in Original machines, and Vertuo capsules only in Vertuo machines.

Descaling frequency depends on water hardness and usage. As a guide, descale every 3 months or when your machine prompts you. Always use Nespresso descaling solution.

Yes. Coffee Subscription lets you schedule regular deliveries and unlock member benefits. Check Offers & News or ask a boutique advisor for current plans.