Coffee machines
Machine Assistance
Descaling, troubleshooting, spare parts, and repair booking for Original, Vertuo, and Professional machines.
Most everyday issues are solved with a descale, a rinse, or the right accessory. If your machine still needs attention, send it in through the service form.
Care and descaling
Descale on the schedule for your model, empty the capsule container, and use the water hardness kit if your tap water is hard.
Repairs and registration
Bought your machine at a retailer? Register it, then book a service visit or drop-off. Include the model, serial number, and any accessories that travel with the machine.